FAQ & Support Center

Fast answers for products, orders, and technical support.

Business & Ordering FAQs

A: You may submit your inquiry by completing the Online Contact Form on our website or by adding products to Request a Quote and submitting your requirements.

To expedite the quotation process, we recommend providing the following information:

  • Product model(s)

  • Estimated order quantity

  • Target sales market / country

  • Required regulatory certifications

Our regional sales representative will contact you promptly and provide an official quotation.

 

A: Yes. All products are subject to a Minimum Order Quantity (MOQ), as we are a manufacturing factory rather than a retail supplier, and orders must comply with standard packaging requirements.

For new product testing or project-based orders, please feel free to contact us. We will offer flexible solutions based on actual needs.

 

A: Depending on product type and target market requirements, we can provide the following international certifications:

  • E-Mark

  • CE

  • SAE/DOT

  • USCG-ABYC

  • UL

  • FCC

  • VSCC

  • CCC

Available certifications may vary according to product specifications and application markets. Please contact our sales team for confirmation.

 

A: We offer comprehensive one-stop solutions, including:

  • OEM: Manufacturing products according to customer specifications

  • ODM: Product design, development, and manufacturing services

  • OBM: Supply and cooperation for SCI’s own branded products

 

A: Yes. We provide a wide range of customization options based on actual application requirements, including:

  • Functional design and production based on performance needs

  • Functional development and manufacturing based on customer-provided housing or appearance designs

 

A: Our product portfolio includes:

  • LED lighting systems

    • Forklift work lights
    • Agricultural machinery work lights
    • Construction & mining machinery work lights
    • Automotive interior & exterior lighting
    • Signal and marker lights
    • Auxiliary driving beams & headlights
    • Marine lighting systems and accessories

  • Automotive electrical components

    • USB vehicle chargers
    • Automotive switches
    • Battery disconnect switches
    • Indicator lights
    • Fuse holders

  • Portable lighting products

    • Handheld inspection lights
    • Portable floodlights

 

A: Based on product type and target market, SCI products may comply with the following certifications:

  • E-Mark

  • CE

  • SAE/DOT

  • UL

  • FCC

  • VSCC

  • CCC

Actual certification availability depends on the specific product model and application market. Please confirm details with our sales representatives.

 

A: Yes. We have extensive experience in international logistics and support common Incoterms such as FOB, CIF, and EXW.


Our team will assist you in selecting the most suitable shipping solution.

 

Technology & Customization FAQs

Both IP67 and IP68 are suitable for land-based vehicles such as cars, tractors, and construction machinery. However, for marine vessels and offshore lighting, IP68 is the safer choice due to the harsh sea environment.

Quality, Certification & Support

The timeline depends on product complexity. On average, it may take several weeks to a few months.

Working with local UL-certified labs like SCI helps reduce the timeline significantly.

 

Partnership & Distribution

A: Yes. We sincerely welcome overseas distributors and business partners.
If you are interested in becoming an authorized distributor in your local market, please contact us with your company profile and target market information.